One task across channels
Voice to WhatsApp or SMS for photos, documents and links, and back to voice for confirmation. One memory, one case ID, no restart.
For customer communication
The operating system behind your AI staff.
AI is our craft. We learn your goal, workflow and brand language; build the right agent, connect it to your systems, run it in production and improve it with evidence from real conversations. You stay focused on your business; Dring takes care of the AI solution.
Orchestrator
One agent brain, every channel
A customer calls, then continues on WhatsApp an hour later. Dring's orchestrator carries the context across, so the same agent can keep working with the same memory and agreed rules.
Voice, WhatsApp, SMS, email and web chat run on the same underlying agent. Dring configures the channel connections and keeps the handoff together for your team.
☎VoiceContext captured
↗WhatsAppLink sent
✓CRMOutcome saved
Can you text me the return label instead?
Sure, sending it to this WhatsApp number now.
ChannelWhatsApp
Context carriedFull call history
Here is your return label. Anything else?
Follow-through
The task stays open until there is an outcome.
A task can continue across channels and attempts until it has an outcome: a photo requested on the phone arrives on WhatsApp, an unanswered number is re-dialed inside legal calling windows, and every case closes with a result written to your systems.
Managed re-dial rules
Dring sets retry count, spacing, calling windows, voicemail detection and do-not-call handling for each campaign. Every number moves toward a clear outcome.
Shared memory across calls and agents
A returning caller is recognised by number and the agent picks up where the last conversation ended. A second agent on the same customer, for a survey, a reminder or a follow-up, starts from the same history. Hand-over between agents carries the context.
Every conversation leaves a result
Each conversation ends with a structured summary: intent, outcome, sentiment, next action, plus the fields your team defines. Written to CRM, visible on dashboards.
Dring configures calling windows, retry delays and do-not-call handling during onboarding; your team can review the rules in the admin panel. Campaign scheduling
Contact lists, segments and do-not-call status stay in sync with your CRM. Contact management
Infrastructure
Five layers, one accountable operator.
A voice agent is only as good as the line it runs on. Dring operates the whole path from the carrier to your CRM, so there is one team to call when anything on it needs attention. Telephony in depth
Carrier failover, models selected per language and workflow, contract-defined access and retention controls, and an operating trail from caller input to system outcome. Infrastructure in depth
~300Kcustomer conversations per month
10K+agent conversation minutes per day
~72%resolution across current production workloads
10public launch-priority languages, backed by 62-language technical coverage
In-call actions
Acts inside your systems during the call
The agent does not just answer. It reads and writes to the systems your team already uses, live, while the customer is on the line.
CRM read and write
HubSpot is the reference CRM flow for lookup and outcome write-back. Mainstream Salesforce/Freshdesk-like systems follow the same commercial logic, with exact objects and fields confirmed per deployment.
Live transfer
Escalates to a human agent mid-call with full context, no re-explaining for the customer.
In-call actions
Sends SMS or WhatsApp links, opens forms, requests a photo, all without leaving the call.
Payment actions
Supports payment actions through an approved provider, with the exact workflow and permissions scoped before launch.
Smart scheduling
Books, moves and cancels appointments directly in Google Calendar or Outlook.
Telephony and SIP
Connects to your existing telephony or provisioned SIP line; Dring configures queues and routing for each line.
Every channel
Voice, WhatsApp, SMS, email and web chat, coordinated by the same agent brain.
Outcome analytics
Post-call analysis can capture resolution, sentiment, policy adherence, latency and additional workflow-specific fields agreed for the agent.
Integrations
Connect the agent to the work
Dring connects conversations to the CRM, workspace, messaging and telephony systems your team already operates. Call trigger, status and result queries, webhooks and additional analysis fields are available as standard services.
CRM, data and automation
HubSpotSalesforceBitrix24ZohoZendeskFreshdeskGoogle SheetsCustom CRMZapierREST API & webhooks
Workspace and messaging
Google CalendarGoogle WorkspaceGmailSMTPWhatsAppMetaMessengerInstagramFacebookTelegramLINESMS
Telephony, PBX and carriers
AlotechVerimorSolvelineTwilioOpenScape (Mitel; legacy Siemens/Unify)Kırmızı SantralTurkcellVodafoneTurkcell SuperonlineSIP / PBX
A verified connection path, not a blanket feature claim. A listed system is part of the Dring integration surface. Edition, permissions, available APIs, objects and write actions are confirmed during scoping, so connector depth can differ by environment. The catalogue keeps growing.
Connections start with the minimum access the workflow needs. Any action that changes a record, sends a message or starts a call is mapped and approved before launch.
Review integration scope
Voices
Human-sounding voices, chosen per brand
Every brand picks its own voice from the library, male or female, per language, tuned to how the conversation should feel.
Voice library
Male and female voices available per language, selected to match the brand's tone.
Natural pauses
Speech is paced with real pauses and turn-taking, not a flat text-to-speech read.
Tone adapts
Delivery adjusts to the caller's mood, calmer with a frustrated caller, brisker with a rushed one.
The underlying stack is model-agnostic: speech-to-text, language model and text-to-speech providers are each swappable per agent, chosen from leading vendors for the language and use case.
Analytics
Every call scored
Resolution, sentiment, policy adherence and latency are scored on every call, with a structured end-of-call summary written straight to the CRM.
Dashboards break results down per agent, so a team lead can see which agent, which line, which script variant is performing and which needs attention.
ResolutionDefined
Customer signalReviewed
Policy adherencePassed
Tool outcomeRecorded
Control
Admin panel
One place to see your agents, phone numbers, campaigns, tools, post-call workflows, voices, users, roles and API keys.
Dring owns the agent changes. Your team does not maintain prompts or guardrails; the panel shows the current release, evidence and proposed updates for your approval before release.
Partners can operate the same panel, reporting and tested release process across their customer accounts. A branded customer-facing environment is scoped separately when the delivery model needs it. See the partner program.
DRING / AI STAFF DEVELOPMENT LEARNING LIVE
01Real conversationcustomer signal
02Pattern foundevidence reviewed
03RecommendationDring develops
04New releaseapprove and launch
Architecture
A call's path through the platform
From the first ring to the CRM write-back, every step is instrumented and scored.
FAQ
Platform questions
Can the agent use our existing telephony?+
Yes. Dring connects to your existing telephony or to numbers and SIP lines provisioned for your business. We do not allocate the number directly; we plan the number, routing and SIP setup around your workflow and manage the installation.
Which connection services and CRM flows are standard?+
Not always; we decide that from the existing connection and workflow. If a supported integration exists, Dring can configure it and support the launch. If a custom API or webhook is needed, your team can build it; we define the fields, permissions and handoff points, and support the setup when needed. A short call with a Dring Analyst maps the right route for your workflow. See available connections on the integrations page.
Can one agent handle voice and WhatsApp for the same customer?+
Yes. The orchestrator keeps a single context across channels, so a customer can move from a call to WhatsApp without repeating themselves.
What happens when the agent cannot resolve something?+
It preserves the context instead of looping the caller or guessing. Dring can transfer live, take a note for your team and call the customer back when the answer is ready, or hand the task to the right owner in your CRM or ticketing system. The caller always gets a clear next step, so the experience stays smooth.
See the platform on your own call flow
Submit your context with consent and Dring AI will call in about two minutes, identify itself, qualify your need and outline the right next step.