What exactly does a Dring agent do?+
It answers your real phone line, understands what the caller wants, and finishes the task: checks orders, books appointments, sends SMS links, collects payments and updates your CRM. It runs on your phone number, with instant hand-off to your team whenever needed.
Are Dring agents live right now?+
Yes. Dring agents handle production conversations across e-commerce, logistics, healthcare, finance, hospitality and HR. Current workloads total about 300,000 customer conversations per month and approximately 72% reach a defined resolution; complex cases still move to a human with context.
How is the right package selected?+
The package follows the operation: expected usage, concurrent calls, workflow count, analytics depth, support needs and integration complexity. Standard services and any separately assessed work are made explicit before the proposal is final. Use the package guide, then submit a brief when the fit is clear.
How fast can we launch?+
Suitable pilot workflows can reach a first tested release in 1 to 5 days. We handle discovery, build, simulation, controlled launch and improvement; you review the brief and release evidence.
What if a caller needs a human?+
The agent preserves the context, transfers live when needed, takes a note for your team and calls the customer back when the answer is ready. It can also hand the task to the right owner in your CRM or ticketing system. The caller gets a clear next step and never has to start the story again.
Do we need to write prompts or manage updates?+
No. Tell us the workflow and the result you need. Agent Factory builds the agent around your process, tests it before launch, manages controlled updates in production and reports what changed. You see the evidence; you do not have to rewrite prompts or chase model releases. See Agent Factory.