Email and SMS surveys get ignored
Response rates on link-based surveys are low, and the customers who do respond skew toward the extremes.
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Voice AI · Surveys & NPS
Ask every customer, not just the ones who click a link
Dring calls customers after an order, a support case or a renewal, asks the question in a real voice conversation, and captures the reason behind the score, not just the number.
The problem
What breaks today
Most survey channels only reach the customers who were already going to respond.
Manual call surveys do not scale
A team calling out for feedback can cover a fraction of the customer base before the moment to ask has passed.
No consistent scoring
Free-text and verbal answers pile up without a standard way to score sentiment or flag detractors quickly.
What changes
A short call, right after the moment that matters
Dring calls shortly after the order, case or renewal, asks the satisfaction or NPS question, and follows up with an open question on why. Sentiment is scored automatically, and a detractor can be routed straight to a human, on the same call if needed.
Every result is written to the CRM with the transcript attached, so the reason behind the score is never lost.
Quick question about your recent order: on a scale of 0 to 10, how likely are you to recommend us to a friend?
I'd say 9. Delivery was fast and the item matched the listing.
Great to hear, thank you. I'll pass that along to the team.
NPS score9 / 10
SentimentPositive
Capabilities
Built to listen, not just log a number
CRM write-back
Score, verbatim reason and sentiment are logged against the customer record automatically.
Sentiment scored on every call
Every conversation is analysed for sentiment, not just the numeric score given.
Detractor escalation
A low score can trigger a live transfer to a human on the same call, or a follow-up task for the team.
62 languages
Runs the same survey across markets in the customer's own language.
Calling windows respected
Outbound survey calls stay inside permitted hours per country.
SMS follow-up
Sends a thank-you, coupon or support link right after the call ends.
How it works
A typical survey call
- Step 1
Trigger fires
An order, case closure or renewal event adds the contact to the calling list.
- Step 2
Call placed
The agent calls within the configured window after the trigger event.
- Step 3
Question asked
The satisfaction or NPS question is asked, followed by an open question on why.
- Step 4
Sentiment captured
The score and verbatim answer are scored for sentiment automatically.
- Step 5
Escalation if needed
Detractors are routed to a human or flagged for the team, on the call or right after.
Measured on every call
Results from a real pilot
+54recommend score from a survey pilot
8.4 / 10average rating in the same pilot
100%of calls analysed and scored
24/7calling availability within permitted windows
FAQ
Common questions
What kind of surveys can the agent run?+
Satisfaction and NPS calls are the most common, triggered after an order, a support case or a renewal, with a custom question set for each.
Does it just record a number, or the reason too?+
Both. It asks an open follow-up question and captures the verbatim answer alongside the score, then scores sentiment automatically.
Can a bad response be escalated immediately?+
Yes, a detractor response can trigger a live transfer to a human on the same call, or a flagged follow-up task.
How does this compare to an email or SMS survey?+
A live conversation reaches customers who would not click a link, and captures the reason behind the score, not just the rating.
Start hearing from every customer
Weeks, not quarters, to launch. Choose the subscription that fits your workflow, volume and support needs.