HubSpot
Select Contacts from a list, filter or property; provide approved context; then write Call and Note activities, summaries, outcomes and agreed fields back to the record.
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Voice AI integrations
Connect every call to the system where work continues
Dring agents can receive customer and workflow context, act through approved tools and return a structured result to your CRM, helpdesk or internal application. The connection is designed around the job to be done, not a decorative wall of logos.
Common systems
A familiar commercial path, mapped to your objects.
HubSpot is the reference implementation documented in detail. Mainstream CRM and helpdesk systems such as Salesforce, Freshdesk and Zendesk follow the same commercial logic; the actual object model, permissions and write-back fields are still confirmed before launch.
Salesforce
Use Leads or Contacts as the audience and map completed results to the activity, note and custom fields your sales or service process relies on.
Freshdesk
Bring requester and ticket context into the conversation, then return the outcome and next action to the agreed service workflow.
Zendesk
Read the ticket context the agent needs and return the structured result to the permitted objects and fields after the call.
Calendar and messaging
Connect the actions a specific agent needs, such as checking availability, booking a slot, sending a link or continuing on an approved messaging channel.
Internal CRM, ERP or data platform
Use standard APIs and webhooks for an in-house system. A niche platform or unusual customisation is assessed before any additional development enters the proposal.
Confirmed integration surface
The systems Dring can meet in the workflow.
These are current connection families, not a claim that every product uses the same connector. The method can be a maintained connector, an approved API, a webhook, SIP or an operator-specific path.
CRM, data and automation
HubSpotSSalesforceBBitrix24
ZohoCCustom CRM
Google Sheets
ZapierAPIREST API & webhooksWorkspace and service tools
Google CalendarGWGoogle Workspace
Gmail@SMTP
ZendeskFFreshdeskMessaging and social channels
WhatsAppMMeta
Messenger
Instagram
TelegramfFacebookLLINESMSSMSTelephony, PBX and carriers
AAlotechVVerimorSSolvelineTTwilioOSOpenScape (Mitel; legacy Siemens/Unify)KSKırmızı SantralTCTurkcellVVodafoneTSTurkcell SuperonlineSIPSIP / PBX
The catalogue keeps growing. A listed name confirms a connection path in the Dring integration surface, not identical functionality in every customer environment. We verify edition, permissions, API availability and required actions during scoping; this is especially important for legacy OpenScape and customised PBX installations.
Standard services
Trigger, query and receive without rebuilding the call layer.
The integration surface covers the operational lifecycle around a call. These services are standard for the scoped workflow; credentials, permissions and data definitions are still configured per customer.
- 01 · Trigger
Start the work
Start an approved call from your application, a CRM rule or a controlled list with the contact, workflow reference and context the agent is allowed to use.
- 02 · Query
Check call state
Query progress and retrieve the completed result for an application screen, reconciliation job or operational control.
- 03 · Webhook
Receive events and outcomes
Send lifecycle and completion events to your endpoint so the next system can update without polling.
- 04 · Analyse
Return the fields that matter
Extend the standard result with agreed fields such as intent, qualification, warning, topic, next action or a workflow-specific decision.
One definition across every surface. The same field meaning is used in the API, CRM write-back, dashboard and management analysis, avoiding a different definition of “qualified” or “resolved” in each tool.
Scope before build
Know what is standard and what needs assessment.
We use a short technical checklist to keep the package predictable. It also prevents a brand name alone from being treated as proof that two heavily customised CRM environments are identical.
Standard connection path
A mainstream CRM or helpdesk with conventional authentication, objects and field mapping. It follows the same commercial logic as the common systems above.
Separate assessment
A niche CRM, private application, unusual authentication method, unsupported object or customer-specific automation that requires non-standard development.
Inputs we confirm
Which records start a call, what context the agent may read, which actions it may perform, what comes back and how DND or consent status is respected.
Operational checks
API limits, retry behaviour, idempotency, audit trail, error ownership and a small end-to-end test before production traffic is enabled.
Integration FAQ
Questions to settle before launch.
Do common CRMs have different pricing logic?+
HubSpot, Salesforce, Freshdesk and comparable mainstream systems follow the same commercial logic. Materially different object models, custom actions or non-standard development can change the scoped effort. A niche system is assessed separately.
Are call trigger and webhook services standard?+
Yes. The standard integration surface supports starting calls, querying call state and results, and receiving lifecycle or completion webhooks for the scoped workflow.
Can we add our own analysis fields?+
Yes. Fields such as qualification, intent, next action, topic, warning or a workflow-specific decision can be defined with your team and returned consistently through the integration.
Does every agent get access to every connected system?+
No. Each agent receives only the tools, permissions and data fields required for its approved workflow. Read and write actions are scoped separately.
Map the first integration after you understand the package
Start with the workflow, expected usage, concurrent calls, analysis needs and system of record. Then Dring can confirm the connection path and the right operating package.