Handled by AI
Share of calls the agent completed without a human, or handed over cleanly with context. Deflection to a callback does not count.
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Case studies
What Dring agents do on real calls
Every case below is a production deployment, measured on 100% of calls, not a pilot slide. Customer names are shared under NDA with the customer's consent; results are published by sector. The list grows as deployments mature.
Sector
Solution
E-commerce · refurbished electronics marketplaceTurkey
72%
Approximately 72% of conversations reached a clear resolution, while AI agents handled 53-55% of the volume across three stable months, 24/7 with no queue and up to 81% lower operating cost on this selected deployment against the agreed baseline.
Finance · digital payments platformTurkey
92.6%
of inbound calls answered instantly. 70.3% of dialogues reached a conclusion, 96.9% positive sentiment across a 30-day window, plus a survey pilot with a +54 recommend score.
B2B · technology distributor, dealer campaignTurkey
17.3%
hot-lead rate on a dealer campaign, with 92% reached and real conversations converted into warm leads for sales in about one hour, with 97.2% positive reception.
Logistics · freight marketplace, driver lineTurkey
100%
of driver calls answered instantly on a 24/7 line. 21.4% of calls came outside business hours, some at 2 AM; 34.7% ended with a positive outcome such as a job accepted or a negotiation escalated.
Logistics · international platform, lead qualificationTurkey · international
12.1%
of qualified conversations became sales-ready leads, handed to sales from a dormant pool reached over five weeks, with 95.1% constructive reception and meaningful talk time saved for the sales team.
No case study matches this filter yet. New deployments are added as they mature.
From the Dring journal
Written from the front line.
Longer pieces on what we learned deploying voice agents, from health tourism and hospitality to call center operations. All articles
Case Study
The Future of Healthcare Tourism Growth with AI Solutions
How international patient pipelines change when intake, qualification and follow-up run on voice agents in the patient's language.
Read Case StudyEnhancing Patient Engagement and Satisfaction in Health Travel with Realistic AI Agents
Why the voice has to sound like a teammate before a patient books a consultation abroad.
Read Case StudyDiversification of Customer Portfolio in Hospitality: A Thorough Look into Multi-Language Guest Relations
Diversifying a hotel's customer portfolio when the reception line speaks every guest's language.
Read Case StudyFootsteps of a Major Breakthrough: Application of AI Agents on Traditional Sectors
How AI agents are being applied across traditional, less digitised sectors.
Read Case StudyReplicating Top Performers and the Role of Team Agents in Voice AI Solutions
On using team agents in voice AI to replicate the approach of top-performing staff.
Read Case StudyOvercoming Bottlenecks in Call Centers: Is Call Center Hiring an Issue of the Past?
A look at call center hiring bottlenecks and whether voice AI changes the equation.
ReadHow to read the numbers
Measured on every call, published by sector.
The same four measures appear in every case, so results can be compared across sectors and over time.
Answered instantly
Share of calls picked up on the first ring, with no queue. Measured on the full line, including nights and holidays.
Outcome rate
Share of conversations that ended in the outcome the campaign was built for: a lead qualified, a booking made, a survey completed.
Reception
Sentiment at the end of the call, scored on every conversation and audited against human reviewers. 94% agreement measured on production calls.
Also in production
Sectors with live agents, case studies in preparation.
Deployments that are live but too young for a published case. Each gets a case study once it has three months of production data.
Names under NDA. We publish results by sector and share customer names, and arrange reference calls, with each customer's consent. Ask for one on the contact page.
Your line could be the next case.
Thirty minutes to scope the first agent, then a pilot measured the same way as every case above.