Telephony carriers
SIP and voice carriers that want their trunks and numbers available to Dring customers as a routing option.
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Partner program · Technology track
Integrate once, reach every Dring customer
For telephony carriers, CRM and helpdesk vendors and CCaaS platforms. Build a connector to Dring once and every Dring customer can turn it on, instead of negotiating a one-off integration per deal.
Who this is for
Built for vendors Dring customers already use
If your product already sits in the stack of a Dring customer, a connector puts your product in front of every customer who wants it.
CRM and helpdesk vendors
Platforms customers use to store contacts, tickets and orders, that Dring agents should read from and write back to.
CCaaS platforms
Contact center platforms that want Dring's voice agents available as a channel or overflow option inside their product.
Process
How the technology track starts
- 01
Apply
Tell us about your product and where it fits in a Dring customer's stack.
- 02
Scoping call
We map the connector: what data or channel it carries and where it fits.
- 03
Pilot
One customer using the connector live, to confirm the integration holds up in production.
- 04
Enablement
Documentation and listing so any Dring customer can find and turn on the connector.
- 05
Scale
The connector reaches every Dring customer who wants it, without a new integration per deal.
What you get
One connector, every Dring customer
A technology partnership is a single integration point, not a series of one-off requests from individual customers.
A shared connector
Build once against Dring's integration layer and reach every customer who turns it on, instead of a bespoke build per deal.
Placement in front of customers
Listed alongside Dring's other integrations, where customers configuring their agent's tools can find and enable it.
Tested against real agents
Your connector is exercised by Dring's testing pipeline as part of the agents that use it, so issues surface before customers hit them.
What we expect
What makes a technology partnership work
A stable API to integrate against
Documented endpoints or a webhook contract that Dring's engineering team can build and maintain a connector on.
An engineering contact
Someone on your side who can answer integration questions during the build and support the connector once it is live.
One pilot customer to validate
A real customer using the connector before it is listed for every Dring customer, so the integration is proven, not theoretical.
Connector
What a connector carries
A connector is a defined set of actions an agent can take against your product, configured per customer once it is listed.
- Lookup: read contact, order or ticket data during a call.
- Write-back: log call outcomes or update records after a call.
- Routing: for telephony, carry calls over your trunk or numbers.
- Auth: per-tenant credentials, scoped to that customer's account only.
LookupConfigured
Write-backConfigured
RoutingOptional
AuthPer tenant
StatusListed
FAQ
Technology partner questions
Who builds the connector?+
Dring's engineering team builds and maintains the connector against your documented API or webhook contract, with your engineering contact available during the build.
Do we get paid for this?+
Technology partnerships are integration partnerships, not a resale arrangement. If a commercial relationship also makes sense, that is scoped separately on the call.
Which customers can use the connector?+
Any Dring customer, once it is listed. Each customer configures and authorizes it for their own account, scoped to their tenant only.
What does the pilot involve?+
One customer using the connector in production, to confirm the integration holds up before it is listed for every Dring customer.
Apply to the technology track
Tell us about your product and we will scope the connector together.